SHIPPING & RETURN: Everything You Need to Know

Shipping Policy

At cannagadern, we are committed to delivering your orders quickly and efficiently. Below are the details of our shipping process:

Processing Time

  • Orders are typically processed within 1-2 business days.

  • Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Delivery Times

We offer multiple shipping options to fit your needs:

  • Standard Shipping: Estimated delivery within 5-7 business days.

  • Express Shipping: Estimated delivery within 2-3 business days.

  • Overnight Shipping: Guaranteed next-day delivery if the order is placed before cut-off time.

Shipping Costs

  • Orders over $1000 qualify for free standard shipping.

  • Shipping fees for orders below this threshold are calculated at checkout based on weight and destination.

International Shipping

We currently ship to select international destinations. Delivery times vary based on the location and customs processing.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment’s progress.

 

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy, our return process is simple and hassle-free.

Eligibility for Returns

  • Items must be returned within 30 days of the purchase date.

  • Products must be in their original packaging, unused, and in resellable condition.

  • Some items (such as clearance or personalized products) may not be eligible for returns unless the item is defective, damaged, or incorrect item. Please check product descriptions for details.

How to Initiate a Return

  1. Contact our customer support team at [your email] to request a return authorization.

  2. Securely package the item and include your order number.

  3. Ship the return using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to a defect or error.

Refund Process

  • Refunds will be processed within 5-7 business days after we receive and inspect the returned item.

  • The refund will be issued to the original payment method.

  • Shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

If you received a damaged or defective item, please contact us immediately for a replacement.